Lead Ropes (14mm)

• 100% UV Resistant Double-Braided Polyester

• High Strength and hard-wearing cover

• 14mm Thickness

Our policy lasts 30 days from the date of purchase. Items must be unused and in original condition with proof of purchase. Sale items are non-refundable.

Returns & Refunds

• Returns must be sent to Top Knotz NQ, PO BOX 2641 Idalia QLD 4811 (shipping at your expense).

• Once received and inspected, we will notify you of the approval or denial of your refund.

• If approved, refunds will be processed to your original payment method.

Partial Refunds

• Items not in original condition, damaged, or missing parts (not due to our error).

• Items returned more than 30 days after delivery.

Exchanges

We replace items only if defective or damaged. Email topknotznq@gmail.com before sending items.

Lead Rope Clips

• If a clip breaks or is faulty, you can return the lead to us (you cover shipping both ways).

• We will cut off the clip and make an eye splice for free or install a new clip (you must purchase the new clip if over 30 days old).

• Proof of purchase from Top Knotz NQ is required.

Gift Returns

• If marked as a gift, you’ll receive a gift credit upon return.

• If not marked as a gift, refunds will go to the original buyer.

Shipping

• You are responsible for return shipping costs, which are non-refundable.

• We recommend using tracked shipping as delivery times vary.

For any refund inquiries, contact topknotznq@gmail.com.

Most of our products are handmade to order, ensuring quality and craftsmanship. Wait times are approximate and may vary depending on stock availability and workload.

• In-stock items will be shipped within 1-2 business days.

• Custom orders or out-of-stock colors on order may take 2-3 weeks to be made and dispatched.

We appreciate your patience and support for our handmade products!